Terms and conditions
Orders are usually shipped within 1-2 days … depending on the products ordered and the size of your parcel, we either ship via Royal Mail or UPS courier for a set price of £3.95. For orders over £100, delivery is free.
For orders which contain just greetings cards, we charge £1.50 and send via Royal Mail.
Depending on when you place an order, there may be a slight delay in your parcel being sent - for example, if you order on a Friday evening, the very earliest your parcel will leave DickieBird is during the day on the following Monday.
Please get in touch if yourt order is urgent and we will try and accommodate your needs!
We are not currently shipping directly to the EU or other locations worldwide as shipping costs have sky-rocketed recently. Please see our store on Trouva at www.trouva.co.uk as they offer competitive shipping rates and other seasonal discounts.
Returns and refunds policy
We really hope you are happy with your purchase! But, if not, please return your unused, unopened item to us within 14 days from dispatch for a refund. Postage costs are not covered by us.
Please email us at firstname.lastname@example.org to let us know that your parcel is on the way.
We cannot offer refunds on pierced jewellery or perishable items, such as food or drinks.
Your refund will be processed upon receipt of your parcel. Please ensure your dispatch note is enclosed.
Please return your item by a tracked service for your peace of mind, we cannot be held responsible for missing items.
Our address for returns is:
DickieBird Homestore - RETURNS
31 Mount Street
Our policy for refunds and exchanges in-store is that we offer a credit note for the original cost of the item for you to redeem at your leisure.
If you wish to cancel your order before we have sent it, please call us urgently on 07734 922235
We will not share your details with third parties. Your telephone number will only be used if we need to contact you regarding your order.
We may email you from time to time with special offers and information, but we are far too lazy to send regular spam! You can, of course, opt out at any time.